Return and Cancellation

How do I cancel an item purchased

Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at Get Quote at malayawood.com / Write a email to malayawoodecommerce@gmail.com with valid proofs.
Damage & defects will be assessed in 72 hours’, and a solution will be provided. If in the opinion of Malaya, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Malaya, to address the issue.
 Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support.
For more details, please get in touch with us on our Contact Us number or write to us at malayawood.com
Products purchased on discount or during sale can not be cancelled.

Return & Refund:
If you are eligible for any refund, the same shall be given to you as per the following guidelines:

 All refunds process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
 Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
 Refunds will be initiated via NEFT, cash or by the way payment was originally made.
Depending on the orders, the processing charges might be deducted.